bhare

Join Date 07/2012

Upgrade to v4 from v3

Does v4 installation require removal of v3?

I've been a happy user of Multiplicity v3 and I just purchased v4. Not sure why now that I think about it and am considering installing it. Can it install OVER the v3 install or do I have to uninstall v3 first? If I uninstall can I retain the settings from v3 in some form or another? If I change my mind can I return v4 license, unregistered for a refund? Thanks.

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Hello,
Usually, install over should be fine, but it is best to uninstall old and install new. But, I am not sure if Multiplicity 3 setting will be correctly carry over to Multiplicity 4. To be sure, I have forwarded your question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Note: Stardock is starting on its Summer vacation, so, respond might be slow.

Thank you,
Basj,
Stardock Community Assistant.

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Thanks for the clarification, Basj. I’m also looking to upgrade from v3 to v4 and was wondering about the same thing regarding the settings. If there’s any official word from the support team later on whether the v3 settings are retained or need to be manually reconfigured in v4, that would be helpful to know. I’ll keep an eye on this thread too. Appreciate the follow-up.

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When will Summer vacation end? How does it impact my 30-day return window???

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Hello,
I have forwarded your question again to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,

Basj,
Stardock Community Assistant

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Hello all and thank you for posting.

Quoting ,

quoting post

Can it install OVER the v3 install or do I have to uninstall v3 first? If I uninstall can I retain the settings from v3 in some form or another?

Yes, settings from Multiplicity 3 will carry over to the installation of Multiplicity 4. You should be able to simply install over with the latest version.

If I change my mind can I return v4 license, unregistered for a refund?

We encourage users to take advantage of our free 30-day trial, which will activate Multiplicity with the current "Pro" version of the license. This can be found by selecting "Try Free" from the product page, then activating the Trial with your email after installing:

https://www.stardock.com/products/multiplicity/

Best regards,

Adam McGuinness
Stardock Customer Support Specialist

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Also, you are going to want to install the trial on ALL your MP PC, not just the Primary...

Sean Drohan
Stardock Product Lifecycle Manager

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Can I install on the secondary from the primary in KVM mode or do I need to hookup a monitor and keyboard for that? Which should be first, secondary or primary?

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Quoting bhare,

reply 7

Can I install on the secondary from the primary in KVM mode or do I need to hookup a monitor and keyboard for that? Which should be first, secondary or primary?

You'll want independent control for each PC to complete the setup, as mismatching versions are expected to encounter issues connecting/maintaining connection. However, it doesn't matter if Primary or Secondary is installed first. The important thing is that both versions are the same when the connection is established.

Adam McGuinness
Stardock Customer Support Specialist

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