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ForesterSOF
ForesterSOF
Join Date 10/2013
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Cross site forgery

March 28, 2015 5:04:59 AM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Submitting a ticket used to work a few months ago but now no. I have tried Cyberfox, Waterfox and IE.

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ForesterSOF
Bamdorf
Join Date 03/2008
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Reply #1 March 28, 2015 10:44:24 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

One reason could be that you are trying to upload a big file (dmp).    Why the message is what it is I don't know, but it happened to me and that seemed to be the issue.

But you can either email the dmp file or you can put it in a host service like dropbox and send a link with the ticket.

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ForesterSOF
erischild
Join Date 01/2012
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Reply #2 March 28, 2015 11:15:01 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I am trying to upload the 13 meg zip file created by the support tool.  Is that too big?

 

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ForesterSOF
Bamdorf
Join Date 03/2008
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Reply #3 March 28, 2015 11:38:59 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

It may be....I just found out myself that I had to link my save file because it was about 20 meg.    But the link idea worked.

 

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ForesterSOF
Bamdorf
Join Date 03/2008
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Reply #4 March 28, 2015 11:42:04 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Bamdorf,
reply 3

It may be....I just found out myself that I had to link my save file because it was about 22 meg.    But the link idea worked.

 

Edit:  I should add that I haven't had any problem with sav files before, but perhaps their server is getting a bit busy since b5 launch.   Dunno.

 

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ForesterSOF
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #5 March 30, 2015 11:07:15 AM
from Stardock ForumsStardock Forums

We are looking into it.  Thanks for the heads up and sorry for the trouble...

Edit:  This has been fixed.  Max file size is now 96m.

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ForesterSOF
Bamdorf
Join Date 03/2008
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Reply #6 March 31, 2015 8:55:25 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting sdRohan,
reply 5

We are looking into it.  Thanks for the heads up and sorry for the trouble...

Edit:  This has been fixed.  Max file size is now 96m.

Thanks! That helps a lot!

 

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ForesterSOF
erischild
Join Date 01/2012
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Reply #7 March 31, 2015 9:15:59 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Yeah, thanks!  I had a crash report I was trying to get through and it worked.  I'm back to feeling like I am contributing to the bug hunt!

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