This all intrigues me...
I would say that being a part of your team would be great, however, I don't think you have a need for someone with 15+ years customer service. (maybe a little but not the focus). Basically the only way I would be a strong fit is if you were looking for someone who could fill a customer service role for the time being and grow internally with the company picking up programming in house training as time allowed.
Now enough of the pipe dream...
Off-world trading looks like a great game and to this point I'm looking forward to purchasing it going forward. Galactic Civilizations III is great to this point and can't wait for the next beta version. I'm wondering if the RTS may be Sins 2 even though the first wasn't only Stardock?? who knows...
Thanks for the update 