The person who wrote that doesn't know what he's talking about. People are upset about the declining quality of Bioware's writing, the increasing hubris of their administration, and their poor treatment of customers. Hepler just gets the trouble from it because she's an appealing target and convenient scapegoat. She's fat, ugly, Jewish, and more importantly she's an abysmal writer who quite clearly was given a job by her husband, and then has the gall to accuse her detractors of disliking her solely due to jealousy and misogyny.
Gamer Entitlement has nothing to do with it. Gamers do hold high standards at times, but devs like Stardock and smaller indy groups are able to please their fanbase by putting out a good product and having respect for their customers. There are exceptions even there (as we when, after WoM, people continued to pour vitriol onto these forums despite being guaranteed expansions), but the gaming community as a whole is not as bad as alarmist media likes to make it seem.
UPDATE: BioWare CEO and cofounder Dr. Ray Muzyka
responded to the attacks on Hepler overnight, donating US$1000 to Bullying Canada in her name.
From a company the size of Bioware, that's a fucking insult. For perspective, they spent $200,000,000 on their MMO. Now, that was spent over quite a while and was a big investment for them, so let's say that's an expenditure equivalent to a normal joe spending 200,000 on a house. That seems a bit generous to me, but for the sake of easy math that's what I'm going with. That's three powers of ten. That's the equivalent of a normal guy giving one dollar.
If only Bioware was private, then they could ban the folks responsible for this garbage. There is way too much misogyny is gaming. Any amount is too much obviously, but it's crazy how woman-hating many gamers are.
Bioware can and has banned people for criticizing TOR on their forums. Incidentally, these are Origin bans which end access to any and all games purchased on Origin.
As for piracy, well, it's certainly illegal and people should support the games they enjoy. But it does arguably have merit in cases where adequate demos are not available, and people also employ it in order to evade obtrusive DRM such as SecuROM or Origin. Have some links.
Pirates buy more games: http://www.techdirt.com/articles/20110727/16233815292/another-day-another-study-that-says-pirates-are-best-customers-this-time-hadopi.shtml
Ending piracy reduces sales 90%: http://www.pcgamer.com/2011/10/07/opinion-ubisoft-piracy-and-the-death-of-reason/