I was considering asking for a refund due to the total innability of playing it in Full Screen and its incompatibility with my graphics card but I won't since it wasn't expensive afterall and I've had a probably equal share of frustration as I've had fun.
I'll just think twice about buying a game from you before testing it first, hopefully you won't intentionally withold a demo in the next game - it will probably hurt you more than anyone else this time since people will be wanting to try out if it has improved or not and will do so regardless of if there is a demo or not.The incentive not to do so depends on the consumers trust in the deliverer of the product and that trust has been at least somewhat depleted by now.
I do hope you take my advice to heart, despite the fact that I am just a name on a forum.
I'm sure that you will come up with a much better title (expansion or not) when it comes to FE as you have a foundation to work on.
Concerning this games performance I think that we can just leave it that I don't believe it met anyones expectations.
edit: Let's leave it unsaid if that's the games fault or the fault of peoples unrealistic expectations.
Please bear in mind that we at Stardock spent a year updating War of Magic after release. At a certain point, the game reaches diminishing returns where it doesn't make sense to keep updating it but rather move on.
Like you said, at the end of the day, it's a game. Not all games are all things to all people. I am highly sympathetic to your point of view. But at the same time, I don't think you can imagine how frustrating it is on our part to spend massive time updating the game, putting it out only to get a fresh round of complaints of "Yea, that's nice but why didn't you do X, Y, Z?"
It makes far more sense to move on to Fallen Enchantress where the game gets a fresh start than to keep trying to make War of Magic into something that will appease the user base.