[bug] Game hanging at startup splash screen

from Elemental Forums

When the game was first upgraded to Beta 4, there was a release that was missing maps.  This version and all previous versions ran on my machine fine.  Once the maps were updated, the game would hang on the startup splash screen.  I was unable to ever run .98.  I am still having the same issue.  Splash screen comes up and hard drive is loading normal for about 4 secs and then hangs.  I can bring up task manager but it is unable to shut the program down.  If I shut down windows, windows is unable to shut down the program. 

AMD Turion II Ultra Dual-core Mobile M600 2.4

win 7

ATI Mobility Radeon HD 4650

elemental
8,449 views 6 replies
Reply #1 from Elemental Forums Top

Anyone else having this issue?

Reply #2 from Elemental Forums Top

Please open your debug.err file in notepad, and copy/paste the contents into a post here. This will give us some technical information that can help troubleshoot your problem.

The file can be found in My Documents\My Games\Elemental

Be sure to copy the debug immediately after the error occurs; if you start the game again, the debug log will be erased and recreated for the new session.

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Reply #3 from Elemental Forums Top

DebugMessage:  Version 1.01.012 last updated on: 08-22-2010 23:08
DebugMessage:  Entering WinMain
DebugMessage:  ******* Starting Game Shell *******
DebugMessage:  *********DXDiag info follows.*********
System Info
Time: 8/24/2010, 09:51:35
DirectX Version: DirectX 11
Machine Name: JIM-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
BIOS: Default System BIOS
Processor: AMD Turion(tm) II Ultra Dual-Core Mobile M600 (2 CPUs), ~2.4GHz
Physical Memory: 4096MB RAM
Page File: 1345MB used, 6837MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY7
Card Name: ATI Mobility Radeon HD 4650
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x9480)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9480&SUBSYS_363A103C&REV_00
Display Memory: 2807 MB
Current Display Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,at
Driver Version: 8.17.0010.1036
Driver Date: 7/6/2010 18:53:20
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C363A&REV_1002
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt64.sys
Provider: IDT
Driver Version: 6.10.6225.0000
Driver Date: 7/21/2009 18:33:32
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C363A&REV_1002
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt64.sys
Provider: IDT
Driver Version: 6.10.6225.0000
Driver Date: 7/21/2009 18:33:32
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


DebugMessage:  *********END dxdiag info.*********
DebugMessage:  No files found matching mask C:\Program Files (x86)\Stardock Games\Elemental\Fonts\*.ttf
DebugMessage:  Using 0 samples for multisampling.
DebugMessage:  Game Resolution: 1024 x 768 (windowed mode)
DebugMessage:  HAL (hardware vertex processing)ATI Mobility Radeon HD 4650
DebugMessage:  Presentation Interval: Immediate.
DebugMessage:  Back Buffer Bit Depth: X8R8G8B8.
DebugMessage:  32-bit z-buffer using 24-bits for the depth channel and 8-bits for the stencil channel.
DebugMessage:  ** Checking Direct3D 9 Device Capabilities ************************************
DebugMessage:  A full-color cursor is supported in hardware at high resolution modes.
DebugMessage:  Bump mapping is supported.
Debug Message:  Device is now ready
Debug Message:  GFX-THREAD: DISABLED
DebugMessage:  Border size reported as 6 by 28
DebugMessage:  Shell initialization complete
DebugMessage:  Elemental: War of Magic is activated.
DebugMessage:  ***** Initializing Game *****
DebugMessage:  Loaded font Arial-13
DebugMessage:  Timer Frequency is 0 23ac45
DebugMessage:  Initializing sound card.
DebugMessage:  initailizing bink
DebugMessage:  Create anchor mwin
DebugMessage:  Load texture atlas.
DebugMessage:  InitializeWorld
DebugMessage:  Loaded font Trajan Pro-13Bold
DebugMessage:  Loaded font Trajan Pro-16Bold
DebugMessage:  Create popup manager.
DebugMessage:  InitializeMWinStripEngine
DebugMessage:  InitializeMWinDeferredTextRenderer
DebugMessage:  Initialize effect system.
DebugMessage:  InitializeSpellRepository
DebugMessage:  InitializeTriggerManager
DebugMessage:  InitializeMusicLayerGroupManager
DebugMessage:  InitializeMultiplayerClient

Reply #5 from Stardock Forums Top

I had this problem last night. It turned out to be my firewall (Comodo) blocking Elemental, but the popup didn't show from behind the splash screen so it appeared to be locked up. Task manager reported it as not responding, but it was just waiting for a reply.

Reply #6 from Elemental Forums Top

ml_reg, thx for the reply... I turned off my firewall completely, but unfortunately, that didn't fix my problem.