If you are experiencing crashes after updating to 1.04a.062 Read This!

from Stardock Forums

After getting reports from people with this problem, we discovered that SDC was actually deleting files that it shouldn't have been deleting.

We think that we have the problem fixed, so you should be able to re-install Gal Civ to get back those files that were deleted.

2,863 views 43 replies
Reply #1 from Stardock Forums Top
Is there any way to download and install just the deleted files? A full reinstallation can take quite a while, even on my fast cable connection. I hate to think what it will do to people with dialups.

:HOT:

~SDC~
Reply #2 from Stardock Forums Top

No. Unfortunately there is no simple solution to get just the files that were deleted.

WindowBlinds - Free yourself of the default settings, customize your desktop.
Reply #3 from Stardock Forums Top
Hm, I haven't had any crashes with 1.04a.062 so far.
Would you recommend a reinstallation anyway?
Reply #4 from Stardock Forums Top
Do I need to uninstall first?

Do I need to move my save games 'out of harm's way' before re-installing?
Reply #5 from Stardock Forums Top
Is there any way that the update can be installed properly? I have tried many times uninstalling and reinstalling. How do I get the update to work then?
Civ Monger no you don't need to move your save games.
[Message Edited]
Reply #6 from Stardock Forums Top
Anyone else notice that in the "history" documentation for the Gal Civ section the latest patch listing is 1.05? I dont see any 1.05 patch available yet, or am I missing something.. TinCup

:SURPRISED:

~SDC~
Reply #8 from Stardock Forums Top

If you're not getting crashes, you don't need to re-install.

Debug.err will tell you if you're missing files, and with the files that people reported to me, it will crash on startup or before starting/loading a game.

I e-mailed some people who reported it to me the files that they were missing, but some people were missing several files and GC will usually crash as soon as it finds one screen it doesn't have, so the most thorough way would be to unin-stall and re-install.  Alternatively, you could leave it installed and then download the standalone.  But that will only work before you download 1.05. :)

Reply #9 from Stardock Forums Top
Governor routing is poofed here on 1.05.068. Should I try the uninstall/reinstall? A real pain.. Worked fine in all the incarnations of 1.04
[Message Edited]
Reply #10 from Stardock Forums Top
1.05.068 is very unstable here. The governor is unusable (crashes immediately) and the program crashes capriciously during play if you govern manually.





~SDC~
Reply #11 from Stardock Forums Top
Also had problems with trying to set the governor. Crashes immediately. I uninstalled the game then reinstalled from the disc and updated to 1.05.
Reply #12 from Stardock Forums Top
Here is the debug log: Hope it helps:

Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Added fonts: VerdanaWhite11 VerdanaWhite12B VerdanaYellow11 VerdanaLtBlue11 VerdanaGreen11
Debug Message: Added fonts: VerdanaRed11 VerdanaRed12 VerdanaYellow12 VerdanaOrange12 VerdanaLtBlue12
Debug Message: Added fonts: VerdanaDkBlue12 VerdanaLtBlue12B Verdana00Race11 Verdana01Race11 Verdana02Race11
Debug Message: Added fonts: Verdana03Race11 Verdana04Race11 Verdana05Race11 Verdana00Race12B Verdana01Race12B
Debug Message: Added fonts: Verdana02Race12B Verdana03Race12B Verdana04Race12B Verdana05Race12B VerdanaOrange12B
Debug Message: Added fonts: font2 font1 Comic10 Comic12 Comic12B
Debug Message: Added fonts: Comic14 Comic14B Comic16 Comic16B Comic18
Debug Message: Added fonts: Comic18B Celtic14 Celtic12 Celtic10 Basker14
Debug Message: Added fonts: Basker16 BabylonBlue11B BabylonBlue11 BabylonBlue10B ArialGreenB10
Debug Message: Added fonts: ArialYellowB12 ArialLtBlueB12 ArialDkBlueB12 ArialGreenB12 ArialRedB12
Debug Message: Added fonts: ArialWhite12B ArialWhite14 ArialWhite16 ArialOrange12B ArialLtBlue12B
Debug Message: Added fonts: ArialLtBlue14 ArialGreen14 ArialRed14 ArialYellow14 ArialGreen16
Debug Message: Added fonts: ArialYellow16 Arial02Race16 Arial13B Arial16B2 Arial10
Debug Message: Added fonts: Arial12 Arial12B Arial14 Arial14B Arial16
Debug Message: Added fonts: Arial16B Arial18 Arial18B GaraWGold11B GaraBW14B
Debug Message: Added fonts: GaraW11B
Debug Message: Initializing sound card.
Debug Message: Game Initialization completed.
Debug Message: Creating cutscene window.
Debug Message: Creating soundtrack handler.
Debug Message: Creating movie handler.
Debug Message: Initialize Game Options.
Debug Message: Create setup screens.
Debug Message: MWinEditFields::Create - Unable to find sprite sizing graphic for NameInputBG
Debug Message: Creating opening menu.
Debug Message: Creating player setup screen.
Debug Message: Creating race setup screen.
Debug Message: Initialize Tilemaps
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Begin playing intro movie.
Debug Message: Preparing to change display settings.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Preparing to change display settings.
Debug Message: RGB in format 5:6:5, Masks reported as f800:7e0:1f
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: GameUninitialize end
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally
Debug Message: MemMan: Unable to find pointer in GetBlockInfo. Memory system: Palette
ASSERT ERROR in file G:\PROJECTS\pear\SOURCE\MEMMAN.CPP at line 581.
Debug Message: MemMan: Unable to find pointer in GetBlockInfo. Memory system: Palette
ASSERT ERROR in file G:\PROJECTS\pear\SOURCE\MEMMAN.CPP at line 581.
Reply #13 from Stardock Forums Top
I have a exception if I pres Alt-F4 just after starting the game ;)

~SDC~
Reply #14 from Stardock Forums Top
Isn't there an easier way to recover those lost files than a full uninstall/reinstall? And will this actually fix the governor problem? No one seems to have specifically addressed that. :notsure:
Reply #15 from Stardock Forums Top
Isn't there an easier way to recover those lost files than a full uninstall/reinstall? And will this actually fix the governor problem? No one seems to have specifically addressed that
End of quote


Well I just tried it and I can verify that it doesn't fix the governer problem.
Reply #16 from Stardock Forums Top
I've been having a consistent crash while researching Alpha Omega . . . when one of those morality test type of situations arise it crashes the computer whithout exception (you know the ones gives three options/alternatives).

Tried restarting, reinstalling and everything else . . . Agggrr! (:(
Reply #17 from Stardock Forums Top
I haven't had any problems with clashes under 1.04a.062. However, I have not been able to update to any of the newer versions, 1.05.068 or 1.05.069. Each time, as it downloads "battletransport.shi_", it would display an "Invalid chunk data" error, resulting in "Failed (incorrect file size)". I found an autoupdate.log file under SDCentral, but it didn't record any problems. Any suggestions?

Roy

~SDC~
Reply #18 from Stardock Forums Top
This is a follow-up to the above post regarding failure in updating from 1.04a.062. Gc1.log reads like the following:

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\gc1\production\gc1.xml
Result: Success
Load: C:\Program Files\Stardock\SDCentral\data\public\gc1\production\gc1.xml
Result: Success
Loading: C:\Program Files\Stardock\SDCentral\installed\gc1.xml
Result: Success
Download: C:\Program Files\Stardock\SDCentral\temp\Base\Data\battletransport.shi_
Error: Invalid chunk data. Redownloading chunk 0 (attempt 1)
Error: Invalid chunk data. Redownloading chunk 0 (attempt 2)
Error: Invalid chunk data. Redownloading chunk 0 (attempt 3)
Result: Failed (attempt 1)
Download: C:\Program Files\Stardock\SDCentral\temp\Base\Data\battletransport.shi_
Error: Invalid chunk data. Redownloading chunk 0 (attempt 1)
Error: Invalid chunk data. Redownloading chunk 0 (attempt 2)
Error: Invalid chunk data. Redownloading chunk 0 (attempt 3)
Result: Failed (attempt 2)
Download: C:\Program Files\Stardock\SDCentral\temp\Base\Data\battletransport.shi_
Error: Invalid chunk data. Redownloading chunk 0 (attempt 1)
Error: Invalid chunk data. Redownloading chunk 0 (attempt 2)
Error: Invalid chunk data. Redownloading chunk 0 (attempt 3)
Result: Failed (incorrect file size)
Installation aborted (failed)


~SDC~
Reply #19 from Stardock Forums Top
Isn't there an easier way to recover those lost files than a full uninstall/reinstall? And will this actually fix the governor problem? No one seems to have specifically addressed that.
End of quote


I don't know about recovering lost files, but if you have the game installed, you can download the 1.04 stand alone patch and use it to downgrade to that stable version. Not perfect, but it at least lets you play in the meantime.

~SDC~
Reply #20 from Stardock Forums Top
I had an issue where I was updating to 1.05.069 and would get a CTD before starting the game. Apparently, my SDC build 15 should have updated to build 16 but would not. I installed SDC 1.0, instead of the RC5, or whatever version came on the GalCiv CD and then SDC auto-updated to build 16 and I could correctly reinstall GalCiv and update to the latest version.
Reply #21 from Stardock Forums Top
The build that is currently on SDC will fix the governor's crash, and as long as you have the newest build of SDC, you should be able to get it without further problems.
Reply #22 from Stardock Forums Top
Thanks for your feedback. I did a check on my SDC and its 1.01a.175 build 16, so the SDC looks fine. I tried again on 1.05.071 but it still won't update... (:(

Perhaps, I will just reinstall the whole app. :notsure:

~SDC~
Reply #23 from Stardock Forums Top
I have various errors I guess these are the missing files I have not had one CTD though. I guess I will reinstall to make sure I do not have one either. ;)

ASSERT ERROR in file G:\PROJECTS\pear\SOURCE\MWIN.CPP at line 397.
ASSERT ERROR in file G:\PROJECTS\pear\SOURCE\MWIN.CPP at line 397.

Debug Message: Could not find animation titled Icon in model 0ecobase01 (PlayAnimation)
Debug Message: Could not find animation titled Icon in model 0ecobase01 (PlayAnimation)

Debug Message: Could not find animation titled Default in model 35Decoration (PlayAnimation)
Debug Message: Could not find animation titled Default in model 35Decoration (PlayAnimation)

I assume
Reply #24 from Stardock Forums Top
I am still getting these same errors after reinstalling with 1.05 plus a new one no. Right after reinstall CTD. I Rebooted and it now loads fine.



MWinEditFields::Create - Unable to find sprite sizing graphic for NameInputBG



ASSERT ERROR in file G:\PROJECTS\pear\source\Model2d.cpp at line 2400.



Debug Message: MemMan: Unable to find pointer in GetBlockInfo. Memory system: DataMan

ASSERT ERROR in file G:\PROJECTS\pear\SOURCE\MEMMAN.CPP at line 581.

Debug Message: MWinEditFields::Create - Unable to find sprite sizing graphic for EconomyTitle

Debug Message: MWinEditFields::Create - Unable to find sprite sizing graphic for MilitaryTitle



Debug Message: Could not find animation titled Default in model 35Decoration (PlayAnimation)



Debug Message: Animation Small has 17 frames of animation, which does not divide evenly into 32 facings.



ASSERT ERROR in file G:\PROJECTS\pear\SOURCE\MWIN.CPP at line 397. (again)



These are all the errors I find for my current game. I reloaded an old saved game. Seems to be working fine. I hope this helps resolve the problems. :D
[Message Edited]
Reply #25 from Stardock Forums Top
I was having those problems too... I updated to build 16 unistalled and reinstalled GalCiv and then updated to 1.05.071 and then everything went back to normal.

~SDC~