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Waiting for your game to arrive? Info about our shipping process here!

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Waiting for your game to arrive? Info about our shipping process here!

We're working as fast as we can, we promise!

from Sins Forums
Hey everyone out there!

Just wanted to pass on some info about our shipping process that may help.

We use a software packing company to ship our games for us. They are working as hard as they can to ship out quite a large number (thousands) of games. The packages are being shipped out of their warehouse near Cincinnati, Ohio. They use USPS Priority Mail which takes 2-3 business days to most US locations. International packages are being sent via International First Class mail, which can take 1-2 weeks to arrive.

We are asking for your patience. We cannot pinpoint when packages are shipping for pending orders, but rest assured that we are sending your information to our partner on a daily basis as orders come in. The date your orders leave the warehouse becomes available to us after shipment is completed.

As you can imagine, we have been flooded with emails asking "where's my game". If you have sent an email to [email protected], we are working through them as fast as we can. Sometimes we have to give a generic response because our shipping company has your information and is processing the order, but cannot provide a specific date when your game will be shipped. We do know that games have begun to arrive on doorsteps on Friday and Monday.

I wish we had the manpower and resources to ship as quickly as larger entities like Amazon. Believe me, I love it when they ship out my stuff before it actually comes out so I get it on the release date! This is definitely a learning experience for us and we are watching how this pans out very carefully.

I hope most of you have downloaded the game and are already enjoying it. If you haven't received any registration information and believe this is in error, you can always pop your email address into the form at https://www.stardock.com/support/ to get it straightaway.

Again, please be patient with us, we are doing the best we can! Back to email I go...

Melissa and Kim
(the gals behind the email)

:CONGRAT:
139,918 views 76 replies
Reply #51 from Sins Forums Top
Please help someone I have ordered oinkine but dont know where I get my digital serial number form...Ahhhhhh
Reply #52 from Sins Forums Top
Please help someone I have ordered oinkine but dont know where I get my digital serial number form...Ahhhhhh


You should have gotten an email immediately after you completed the order with the serial. If not, you can have it resent by entering your email address in the box at http://support.stardock.com.
Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #53 from Sins Forums Top
Yay!! My Collector's Edition arrived today... Lots of very cool stuff inside too. Thanks a million!

(Although I see that you made $5.10(USD) on the shipping charges. Guess I can live with that, beings as Melissa and Kim probably deserve the tip) :)

6.5 days from online order and download to receipt of the actual little brown box here in southern Louisiana. Not bad.

Wonderful game, and well worth the time taken to get to (and figure out) the Noobie Levels.

I've not seen a peecee game like this in a long long time... and your customer support stuff is great!


Best Regards,

WC

Reply #54 from Sins Forums Top
You should have gotten an email immediately after you completed the order with the serial. If not, you can have it resent by entering your email address in the box at http://support.stardock.com.


I entered my email, but I never got a reply? Is this a serious issue, since I still have not recieved anything by email and I already paid for teh digital download?
Reply #55 from Sins Forums Top
If you're not getting anything even after using the serial recovery option on the support site, then you've probably got some spam blocker eating our mails to you. You may also try looking on the My Account->Registrations page on the forum and see if it's listed there.
Reply #56 from Sins Forums Top
I just checked myy junk email, and I am getting a reply from the support site, but it only shows a past download I had, the game does not appear. This is really odd, is there anything I can do about it? I mean I have the purchase number with me and I sent an email to teh store email, but nothing back yet.
Reply #57 from Sins Forums Top
I have entered my address into the http://support.stardock.com page and recieved an email to my address but there is no serial registrarion code on ther email. I do however have an email from paypal confirming my digital purchase.

Please help as I am starting to gety really frustrated and just want to play the game.
Reply #58 from Sins Forums Top
P.s - the registartion page states that...

However, we have not detected a registration for the game under this account. If you have registered your copy of the game with a different account please logoff and re-logon using the account under which you have registered the game.

Even thopugh I have recieved a confirmation email from paypal at that address and am registered at the same address.





Reply #59 from Stardock Forums Top
contact [email protected] , just let them know, they should be able to help you, but not for at least a few hours, its only very early morning there.
Reply #62 from Sins Forums Top
Finally put my hands on the Retail box today... 2 weeks to the sunny Spain. Thank you!.

P.s - the registartion page states that...However, we have not detected a registration for the game under this account. If you have registered your copy of the game with a different account please logoff and re-logon using the account under which you have registered the game. Even thopugh I have recieved a confirmation email from paypal at that address and am registered at the same address.


I had the same issue, and I mailed them ([email protected]). In 10 seconds (I really thought :"wow, the guy must be with the mail program opened and in front of his eyes"), I had a polite response saying "try now, it's all right". And it was. Thank you again Stardock.
Reply #63 from Stardock Forums Top
Hi I've waited 4 weeks now for my copy to arrive in the UK, is this normal? Very frustrating waiting for it. Yes I have the downloaded copy, but I would like the disc for an upcoming Vista reinstall rather than install Stardock Central again.
Reply #64 from Sins Forums Top
If your box is late in arriving, you can contact [email protected] to make sure that it's shipped at least.
Reply #65 from Stardock Forums Top
Yep, tried that yesterday, so far no reply! I've got to admit I'm now a little disappointed especially after reading plenty of praise for the Stardock team! No disc and no reply! Hopefully someone will respond soon. Is there a number I can call ?
Reply #66 from Sins Forums Top
I payed way more than I should have for the shipping of my sins of a solar empire game from this website. I clicked qty:3 and changed it back to qty:1 but the shipping still stuck. I made the mistake of clicking pay... now I have payed $70 for a Normal sins game but payed as more than the collectors ed. costs at regular stores. This website is really glitchy too.. Please tell me how to get a refund of 10-15 dollars because I payed 20 for shipping =(

I ordered the game last Sunday or on Mothers day.
Reply #67 from Sins Forums Top
I have sent 2 emails so far(sent them 2 days ago) to the company and have not received a reply. I have the order number, receipt.. everything. payed by paypal.

Reply #68 from Sins Forums Top
I have sent 2 emails so far(sent them 2 days ago) to the company and have not received a reply.


What address did you send them to (sales, support)? Also bear in mind the office is closed over the weekend. If your message was recieved, you should have a reply by this posting, or sometime today.
Reply #69 from Sins Forums Top
They responded to my email and refunded me the 10 dollars.

THANKS!!!!!!!!!!!!
Im looking forward to playing sins!
Reply #70 from Sins Forums Top
Arrived, thanks for sending me my copy - took a while to arrive in the UK! (Almost 6 weeks!)
Reply #71 from Sins Forums Top
I have just had an email from Game retail store stating the UK release has been postponed until 13 June.

I bought a download version already and its great  :CONGRAT: 

Dimerx aka J Haria
Reply #72 from Sins Forums Top
I have just had an email from Game retail store stating the UK release has been postponed until 13 June.


That'd be the official UK retail release. Anyone ordering direct can still have it shipped before then.
Reply #73 from Sins Forums Top
Gah. I should have searched the forums for this before emailing Stardock Support. I feel so ashamed now.

On that note, I can agree with WhiteShadowOZ. The Collectors Edition looks even better than the stock image Stardock uses. What a beaut!
Reply #74 from Sins Forums Top

This is getting ridiculous now.

I ordered this game over a year ago, around the time of beta 2. That was september, october 2007. Its now almost september 2008 and still i have not recived my copy of the game. Is it ever going to come. Have i just been forgotten about. I have sent multiple emails to stardock sales, the replies of which have all been an automated responce saying nothing very useful. Please help me because i would like to recive what i have payed for.

 

 

Reply #75 from Sins Forums Top

Are you sure you ordered the boxed version, or just the digital download?