Frogboy Frogboy

DOWNLOAD IDEAS FROM BRAD.

DOWNLOAD IDEAS FROM BRAD.

Okay, overall things are going pretty well. But I would like to propose an secondary path for people who have purchased the game directly but want to hear your views on:

Right now, you purchase the game, you get a serial number and a link to Stardock Central. You install SDCEntral, create an account and then enter in your serial number and then donwload the game.

It works pretty ewll overall but, between the occasionall technical glitch and users, in their excitement, bypassing a step it's creating a bit of a support hassle.

So here's an alternative path:

You order the game, it creates a link to download the retail level of the game. It would be one big old EXE though, few hundred megs. But this way, once you had the thing downlodaed to your drive, you'd have it.

Then at that point you could download SDCEntral and get the bonuspak at your leisure. But this way the download having to go through SDCEntral is much smaller and you have at least the 1.0 game and no matter what hapens, you wuldn't have to go through redownloading the entire thing through SDCentral, you could always just reinstall from that big file.

Let me know what you think. We can implement this quickly.
2,942 views 66 replies
Reply #26 Top
You can download what you've already downloaded from SDCentral.

This new method is merely an alterative way.

Right now we're uploading the file to the server. As you can imagine, it's going to take a little time.

~SDC~
Reply #27 Top
Frogboy -- I'm new around here, but I have to say "thank you" for the dedication I can already see you demonstrating on this board.

I'm also having problems with downloading GalCiv through SDC, but I won't bother you with specifics since it's already been addressed. The one big file you're currently uploading should make my life a lot easier.

Again, thanks. More game developers should treat their customers the way you do.

- Ash
Reply #29 Top
Thanks!

~SDC~
Reply #30 Top
Any ETA on that file, Frogboy? I was hoping to start the DL before I have to go work tonight.

If not, no worries... just curious. :)

- Ash
Reply #31 Top
Frogboy:

Could you post a msg somewhere letting us know that the large file is ready?
Reply #32 Top
Definitely. We're having to upload it to the server and it's glacially slow to get up there.

~SDC~
Reply #33 Top
Excellent! Right after Galciv +bonuspak -multimedia finally downloads for me... ;)
Oh well, 85mb on top of 366mb won't kill me to download again. Thanks for doing it this way as well, Brad. :)

~SDC~
Reply #34 Top
I can deal with a single file on a resumable server, but more practical would be the same file on about 3 different servers. Getright can actually pull parts of it over three different connections and since my incoming bandwidth here is around 500kb/sec that's a plus, since most servers out there are too busy to actually deliver that fast. That way I'd be able to download the whole business in a bit over 10 min.

But the fact is, two or more connections to a single server will often improve performance because most degredation is due to lost packets or acks and if there are two open connections the chances of both of them being in retry timeout at the same time are much smaller. What happens is the non-timeout connection speeds up and uses more of the available bandwidth until its brother catches up....

Reply #35 Top
Okay, we're slowly getting that file up there. But it's a glacial process.
Reply #36 Top
Suggestion for SDC: file resume. Especially with 16MB files like weapons.md_ that get to 15.5MB then time out. :notsure:

Damian

~SDC~
Reply #37 Top
Still not there yet, Frogboy? Sorry to pester... I'm just anxious to play. :)

- Ash
Reply #38 Top
It's up now!
Reply #39 Top
Go to http://www.stardock.com/support.asp and put in your email address. It will generate a link for you to download it.
Reply #40 Top
Alright!!!!! I downloading now. Thanks Frogboy, this has got to be the best customer support ever!!!

~SDC~
Reply #41 Top
I don't really care. I just want a method that works. Can't say I am impressed after many hours and $$ downloading to still not be close and looking at lots more of the same.

~SDC~
Reply #42 Top
BTW, 'alternative' of direct download keeps failing anyway with server timeout. >:( (Yes I am unimpressed, I can't buy the game retail in Australia and I would have hoped to be able get the product when I paid for it.)

~SDC~
Reply #43 Top
Hurley, I wish I could help you. At this point, it's just a matter of your connection I'm afraid. We're no longer maxing our bandwidth (we upped it to 70MB).

Please remember that being able to download a full retail game like this is something new. Normaly, none of this is an option even. You can have the CD sent to you still and it's only $10 shipping.



~SDC~
Reply #44 Top
It is hardly my connection when the repeated error is server timeout and that connection has worked very successfully for other large downloads within the last few days. Such mis-information does not assist my state of mind. I don't want to be downloading the full retail game at additional $$ for the download for me. But the SDC option fails repeatedly as well with even less support/information. Regarding your other suggestion, I have paid the US$10 for the CD but given Stardock's performance to date don't expect it for years, if at all. Isn't fraud promising a service/good, taking money but not delivering?

~SDC~
Reply #45 Top
If you want a refund, please contact sales. They will be happy to refund you. No one is forcing you to pay for the game. Based on your statements, I think your best route is to be refunded immediately.

~SDC~
Reply #46 Top
If you can stil be unhappy with Stardock after an offer like this, you REALLY should get a refund ;-p

~SDC~
Reply #47 Top
btw: Frogboy, isn't it about time to go to bed for you? Perhaps?

~SDC~
Reply #48 Top
Well why don't you just sit back and wait for your CD to arrive. The ability to download is a bonus. Stardock could've just let you waity till it arrived in your local store there down under. And given the speed at which they are responding to complaints and problems, I'd say they're going above and beyond to support their customers.

~SDC~
Reply #49 Top
Sales are not open, so they can not do so, one more piece of mis-information. I was an original OS/2 Beta tester, then played the games for years on that platform. I have been anticipating the game for a long time and ordered it as soon as I could. This lack of support and inability to get the game, with no sense/commitment of any resolution is not impressive.

~SDC~
Reply #50 Top
Sales are not open, so they can not do so, one more piece of mis-information. I was an original OS/2 Beta tester, then played the games for years on that platform. I have been anticipating the game for a long time and ordered it as soon as I could. This lack of support and inability to get the game, with no sense/commitment of any resolution is not impressive.

~SDC~