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IlluminatiCat308
IlluminatiCat308
Join Date 10/2019
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Game won't start

October 17, 2019 10:36:49 AM from Offworld Trading Company ForumsOffworld Trading Company Forums

Looking through the log file, I can tell that the issue seems to be similar, if not identical to Macgyver7640's post. 

We followed the troubleshooting process completely.

I gave my friend the missing _CommonRedist folder.

He deleted "Documents/My Games/Offworld/" and allowed it to repopulate.

He held down SHIFT while launching from the stardock launcher. We found that the "Select monitor" drop down menu was completely empty, and the "Screen resolution" drop down menu only had 1 option, in the 540~ region.

In case you'd need to put him on the debug build, his steam profile is https://steamcommunity.com/id/Pimpdukedoggo/

output_log.txt:

Code: c#
  1. /*
  2. Initialize engine version: 5.6.3p1 (9c92e827232b)
  3. GfxDevice: creating device client; threaded=1
  4. Direct3D:
  5.     Version:  Direct3D 11.0 [level 11.1]
  6.     Renderer: NVIDIA GeForce GTX 1080 (ID=0x1b80)
  7.     Vendor:   NVIDIA
  8.     VRAM:     3072 MB
  9.     Driver:   26.21.14.3648
  10. Begin MonoManager ReloadAssembly
  11. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.dll (this message is harmless)
  12. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.dll into Unity Child Domain
  13. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
  14. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
  15. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\Assembly-CSharp.dll (this message is harmless)
  16. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
  17. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.UI.dll (this message is harmless)
  18. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
  19. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
  20. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
  21. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.Analytics.dll (this message is harmless)
  22. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.Analytics.dll into Unity Child Domain
  23. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\GalaxyCSharp.dll (this message is harmless)
  24. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\GalaxyCSharp.dll into Unity Child Domain
  25. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.CrashLog.dll (this message is harmless)
  26. Loading c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\UnityEngine.CrashLog.dll into Unity Child Domain
  27. - Completed reload, in  0.082 seconds
  28. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\System.Core.dll (this message is harmless)
  29. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\System.dll (this message is harmless)
  30. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\System.Xml.dll (this message is harmless)
  31. <RI> Initializing input.
  32.  
  33. <RI> Input initialized.
  34.  
  35. IndexOutOfRangeException: Array index is out of range.
  36.   at UnityEngine.Display.RecreateDisplayList (System.IntPtr[] nativeDisplay) [0x00000] in <filename unknown>:0 
  37.  
  38. (Filename:  Line: -1)
  39.  
  40. desktop: 1920x1080 60Hz; virtual: 1920x1080 at 0,0
  41. <RI> Initialized touch support.
  42.  
  43. UnloadTime: 1.934200 ms
  44. Logfile is located at: C:/Users/Owner/Documents/My Games/Offworld/Logs/output.txt
  45.  
  46. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  47.  
  48. [LogglyManager] Sending INDIVIDUAL messages
  49.  
  50. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  51.  
  52.  
  53. -------------------------------------- Device Properties ---------------------------------
  54. Unity Version: 5.6.3p1
  55. Unity Platform: WindowsPlayer
  56.  
  57. DeviceName: INTELLECTUAL
  58. DeviceType: Desktop
  59. ProcessorType: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz
  60. OperatingSystem: Windows 7  (6.1.7600) 64bit
  61. ProcessorCount: 4
  62. SystemMemorySize: 8153MB
  63.  
  64. GraphicsDeviceName: NVIDIA GeForce GTX 1080
  65. GraphicsDeviceVendor: NVIDIA
  66. GraphicsDeviceVersion: Direct3D 11.0 [level 11.1]
  67. GraphicsMemorySize: 3072MB
  68. GraphicsShaderLevel: 50
  69. SupportsShadows: True
  70. ------------------------------------------------------------------------------------------
  71.  
  72.  
  73. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  74.  
  75. Platform assembly: c:\program files (x86)\steam\steamapps\common\Offworld Trading Company\offworld_Data\Managed\System.Configuration.dll (this message is harmless)
  76. [App] Offworld Version: 1.21.27686
  77.  
  78. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  79.  
  80. [App] Command-line: c:/program files (x86)/steam\steamapps\common\Offworld Trading Company\offworld.exe -multidisplay
  81.  
  82. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  83.  
  84. [App] Date: 10/16/2019 11:39:12 PM (10/16/2019 21:39:12 UTC)
  85.  
  86. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  87.  
  88. [App] AppMain::Start #0
  89.  
  90. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  91.  
  92. [OptionsSave] Loading: C:/Users/Owner/Documents/My Games/Offworld/GraphicsOptionsSave.xml and C:/Users/Owner/Documents/My Games/Offworld/SteamCloud/GameOptionsSave.xml
  93.  
  94. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  95.  
  96. [OptionsSave] Saving: C:/Users/Owner/Documents/My Games/Offworld/GraphicsOptionsSave.xml and C:/Users/Owner/Documents/My Games/Offworld/SteamCloud/GameOptionsSave.xml
  97.  
  98. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  99.  
  100. IndexOutOfRangeException: Array index is out of range.
  101.   at WindowManager.GetMonitorSize (Int32 index) [0x00000] in <filename unknown>:0 
  102.   at WindowManager.SetResolution (Int32 width, Int32 height, Boolean fullscreen, Int32 monitor) [0x00000] in <filename unknown>:0 
  103.   at WindowManager..ctor (.AppMain appMain) [0x00000] in <filename unknown>:0 
  104.   at AppMain.Start () [0x00000] in <filename unknown>:0 
  105.  
  106. (Filename:  Line: -1)
  107.  
  108. NullReferenceException: Object reference not set to an instance of an object
  109.   at ModsScreenListener.OnEnable () [0x00000] in <filename unknown>:0 
  110.  
  111. (Filename:  Line: -1)
  112.  
  113. NullReferenceException: Object reference not set to an instance of an object
  114.   at DropdownList.spawnInstance () [0x00000] in <filename unknown>:0 
  115.   at DropdownList.getDropdownList () [0x00000] in <filename unknown>:0 
  116.   at DropdownControl.SetListVisibility (Boolean makeVisible) [0x00000] in <filename unknown>:0 
  117.   at DropdownControl.Start () [0x00000] in <filename unknown>:0 
  118.  
  119. (Filename:  Line: -1)
  120.  
  121. NullReferenceException: Object reference not set to an instance of an object
  122.   at MohawkUI.createSubmenuButton (IMohawkEventHandler eventHandler, System.String buttonLabel, .GuiActionInfo actionInfo, UnityEngine.GameObject parent, Boolean isInteractable) [0x00000] in <filename unknown>:0 
  123.   at SinglePlayerScreenListener.Init () [0x00000] in <filename unknown>:0 
  124.   at BaseScreenListener.Start () [0x00000] in <filename unknown>:0 
  125.  
  126. (Filename:  Line: -1)
  127.  
  128. NullReferenceException: Object reference not set to an instance of an object
  129.   at DropdownList.spawnInstance () [0x00000] in <filename unknown>:0 
  130.   at DropdownList.getDropdownList () [0x00000] in <filename unknown>:0 
  131.   at DropdownControl.SetListVisibility (Boolean makeVisible) [0x00000] in <filename unknown>:0 
  132.   at DropdownControl.Start () [0x00000] in <filename unknown>:0 
  133.  
  134. (Filename:  Line: -1)
  135.  
  136. NullReferenceException: Object reference not set to an instance of an object
  137.   at DropdownList.spawnInstance () [0x00000] in <filename unknown>:0 
  138.   at DropdownList.getDropdownList () [0x00000] in <filename unknown>:0 
  139.   at DropdownControl.SetListVisibility (Boolean makeVisible) [0x00000] in <filename unknown>:0 
  140.   at DropdownControl.Start () [0x00000] in <filename unknown>:0 
  141.  
  142. (Filename:  Line: -1)
  143.  
  144. NullReferenceException: Object reference not set to an instance of an object
  145.   at UIGameSpriteRepository.GetSpritesFromSpriteGroup (SpriteGroupType eSpriteGroup) [0x00000] in <filename unknown>:0 
  146.   at UIGameSpriteRepository.LoadResourceIcons () [0x00000] in <filename unknown>:0 
  147.   at UIGameSpriteRepository.Load () [0x00000] in <filename unknown>:0 
  148.   at MainScreenListener.Start () [0x00000] in <filename unknown>:0 
  149.  
  150. (Filename:  Line: -1)
  151.  
  152. NullReferenceException: Object reference not set to an instance of an object
  153.   at SplashScreenListener.Begin (.MainScreenListener parent) [0x00000] in <filename unknown>:0 
  154.   at MainScreenListener.SetScreen (MenuScreen newScreenIndex) [0x00000] in <filename unknown>:0 
  155.   at MainScreenListener.Update () [0x00000] in <filename unknown>:0 
  156.  
  157. (Filename:  Line: -1)
  158.  
  159. NullReferenceException: Object reference not set to an instance of an object
  160.   at DropdownList.spawnInstance () [0x00000] in <filename unknown>:0 
  161.   at DropdownList.getDropdownList () [0x00000] in <filename unknown>:0 
  162.   at GrandMasterScaler.OnScreenSizeChanged () [0x00000] in <filename unknown>:0 
  163.   at GrandMasterScaler.Update () [0x00000] in <filename unknown>:0 
  164.  
  165. (Filename:  Line: -1)
  166.  
  167. [Remote Settings] Updated remote settings
  168.  
  169. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  170.  
  171. [LogglyManager] ENABLED
  172.  
  173. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  174.  
  175. [LogglyManager] Activate on error is OFF
  176.  
  177. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  178.  
  179. [LogglyManager] Send full log if error is OFF
  180.  
  181. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  182.  
  183. */
  184. "(The following 6 lines had 100 other duplicated of them, however they've been omitted in this summary)"
  185. /*
  186. NullReferenceException: Object reference not set to an instance of an object
  187.   at MainScreenListener.startMusic () [0x00000] in <filename unknown>:0 
  188.   at MainScreenListener.UpdateAudio () [0x00000] in <filename unknown>:0 
  189.   at MainScreenListener.Update () [0x00000] in <filename unknown>:0 
  190.  
  191. (Filename:  Line: -1)
  192.  
  193. NullReferenceException: Object reference not set to an instance of an object
  194.   at AppMain.OnApplicationQuit () [0x00000] in <filename unknown>:0 
  195.  
  196. (Filename:  Line: -1)
  197.  
  198. Setting up 2 worker threads for Enlighten.
  199.   Thread -> id: 2c98 -> priority: 1 
  200.   Thread -> id: 151c -> priority: 1 
  201. [App] AppMain::OnDestroy #0
  202.  
  203. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
  204.  
  205. [OptionsSave] Saving: C:/Users/Owner/Documents/My Games/Offworld/GraphicsOptionsSave.xml and C:/Users/Owner/Documents/My Games/Offworld/SteamCloud/GameOptionsSave.xml
  206.  
  207. (Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)*/
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IlluminatiCat308
jaywinyeah
Join Date 10/2014
+4 mohawk
Reply #1 October 21, 2019 9:54:49 PM
from Offworld Trading Company ForumsOffworld Trading Company Forums

This looks like the same issue. We'll debug it and post the results in Macgyver's thread: https://forums.offworldgame.com/497205/page/1/#3762000

Jason Winokur

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