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Rthor26
Rthor26
Join Date 07/2005
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No ships in battle viewer or ship design after ver 1.6 update

February 21, 2016 6:46:36 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

After the automatic ver 1.6 update I loss all ship graphics for battle viewer and ship design.  I thought  buying  the new expansion would help, but the problem persists.  Has anybody 

else encountered this problem? 

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Rthor26
Rthor26
Join Date 07/2005
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Reply #1 February 21, 2016 8:30:17 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I tried verifying the integrity of the game cache to no avail.  Game cache had two corrupted files that had to be repaired.   Still no ships in combat viewer or ship design.  I'm going to have to fire up Distant Worlds and try to learn to play that convolluted monstrosity.  So far its never crashed on me.

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Rthor26
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #2 February 22, 2016 10:30:59 AM
from Stardock ForumsStardock Forums

Can you rename your My Doc/My Games/GalCiv3 folder to GalCiv3.old and the verify the game again. Then launch it and see if they show up. (You can copy over your saves if you wish to jump into a game to see if they show up in the battle viewer then)

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Rthor26
Rthor26
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Reply #3 February 22, 2016 2:39:03 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Thanks.   I'll try this tonight and report back.

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Rthor26
Rthor26
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Reply #4 February 22, 2016 6:19:40 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I tried renaming dir to galciv3.old and recopied some saved games into new saved game dir.  Verified integrity of cache and was all good.  Loaded up old saved game and new version saved games and had no graphic of ship in design ship.  Tried a brand new game with new expansion and no ships.  Guess I just don't get any pretty graphics of ships.  Next step is delete and reinstall game?  fiddlesticks 

 

 

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Rthor26
The_Gear
Join Date 10/2013
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Reply #5 February 23, 2016 8:31:14 AM
from Stardock ForumsStardock Forums

Quoting Rthor26,
reply 4

I tried renaming dir to galciv3.old and recopied some saved games into new saved game dir.  Verified integrity of cache and was all good.  Loaded up old saved game and new version saved games and had no graphic of ship in design ship.  Tried a brand new game with new expansion and no ships.  Guess I just don't get any pretty graphics of ships.  Next step is delete and reinstall game?  fiddlesticks 

 

 

Try carrying over the designs from the old directory.

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Rthor26
Rthor26
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Reply #6 February 23, 2016 2:53:17 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums
  1. Copying old  ship designs into new dir did not help.  I assume the next step is to delete all local content and reinstall?  
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Rthor26
The_Gear
Join Date 10/2013
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Reply #7 February 24, 2016 8:23:25 AM
from Stardock ForumsStardock Forums

Please send us a ticket, we should be able to assist further with some logs from your PC.

Download this: 

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe 

Run it, send it with your ticket below:

https://esupport.stardock.com/index.php?/Tickets/Submit 

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Rthor26
Rthor26
Join Date 07/2005
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Reply #8 February 24, 2016 9:24:34 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Last night performed delete and reinstall with cloud syc turned off.  Did not result in solution to problem.  Will send ticket.  

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Rthor26
Soccernut46
Join Date 07/2004
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Reply #9 February 24, 2016 3:40:07 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have the same problem. Since Rthor 26 is submitting a ticket do I need to as well?

Thanks.

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Rthor26
a0152570
Join Date 06/2014
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Reply #10 February 24, 2016 3:43:49 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Soccernut46,
reply 9

I have the same problem. Since Rthor 26 is submitting a ticket do I need to as well?

Thanks.

IMHO, yes.  Your debug data may be different (be sure to run the support tool and attach file to ticket)

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Rthor26
Island Dog
Join Date 06/2003
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Reply #11 February 24, 2016 5:02:31 PM
from Stardock ForumsStardock Forums

Quoting Soccernut46,
reply 9

I have the same problem. Since Rthor 26 is submitting a ticket do I need to as well?

Thanks.

It would be helpful.

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Rthor26
Soccernut46
Join Date 07/2004
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Reply #12 February 24, 2016 5:16:24 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hello,

Ticket BTX-800-20127 submitted. Thanks.

 

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Rthor26
Rthor26
Join Date 07/2005
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Reply #13 February 24, 2016 10:33:37 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Ticket TQL-609-29401

Downloaded and installed  the most current driver (2013) for video card  and copied custom low performance prefs.ini file into galciv3 dir.  The video problem did not resolve.  Looks like my ASUS notebook is too old to run ver 1.6.  Its a Intel i3 with 8GB Ram with Intel video card.  I have a 22 inch monitor plugged into the notebook that is an improvement over the standard 15 inch built in monitor.  Stardock thanks for the help and support in figuring out that I had an obsolete video card.  To bad there is not a way for me to go back to pre ver 1.6, but this is one more reason to buy a new computer.

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Rthor26
Soccernut46
Join Date 07/2004
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Reply #14 February 26, 2016 8:07:59 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Stardock told me the problem was my old video card. Worked fine up until 1.5 then tanked. Have t see if my computer will support a newer card. At least I know what the problem is.

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Rthor26
Soccernut46
Join Date 07/2004
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Reply #15 February 26, 2016 11:24:05 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Okay, got a new video card and all seems well. Question - stardock sent me a file to minimize all my settings. Is there one to change them back to normal?

Thanks.

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Rthor26
Rthor26
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Reply #16 February 26, 2016 11:37:21 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

If you had created an galciv3.old dir while troubleshooting, you should have a copy of the high performance prefs.ini there. I would think you can just copy and replace the custom one in your current galciv3 dir.

 

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Rthor26
Soccernut46
Join Date 07/2004
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Reply #17 February 27, 2016 9:38:28 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I wasn't that smart. Oh well. Thanks.

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Rthor26
Bobby Jack
Join Date 08/2004
+2
Reply #18 February 27, 2016 1:20:16 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I had the same problem. the only thing that fixed it was to upgrade my Graphics card.

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Rthor26
erischild
Join Date 01/2012
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Reply #19 February 27, 2016 2:26:59 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Soccernut46,
reply 15

Okay, got a new video card and all seems well. Question - stardock sent me a file to minimize all my settings. Is there one to change them back to normal?

Thanks.

If nothing else, find the the prefs.ini file and remove or rename it.  Let the game build a new prefs.ini.

Brute force method: move the whole GalCiv folder and let Steam rebuild it.

 

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Rthor26
Soccernut46
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Reply #20 February 27, 2016 10:07:18 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I let it build a new prefs.ini file. All is well!

Thanks very much.

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