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Purpleshirt
Purpleshirt
Join Date 01/2014
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Serial already registered

January 10, 2014 1:28:59 AM from Stardock ForumsStardock Forums

Yeah this is a simple problem. I got a new computer, can't login with old serial despite using the same account (Steam and Stardock). It is saying I have to register despite me having an account.

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Purpleshirt
Purpleshirt
Join Date 01/2014
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Reply #1 January 10, 2014 3:04:51 AM
from Stardock ForumsStardock Forums

Okay ANY help would be appreciated and I'll post relevant information but I've been trying to no avail for about 2 hours to get through this broken DRM.

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Purpleshirt
Rotlung
Join Date 12/2013
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Reply #2 January 10, 2014 5:09:30 AM
from Elemental ForumsElemental Forums


I'm not sure. The phrasing in your first post is a little ambiguous, but to be on the safe side, I'll assume you know that your Steam and Stardock accounts are not necessarily using the same email address for identification. Your Stardock account is independent of your Steam account, and you should use the same consistent email address for all Stardock-related registrations.

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Purpleshirt
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #3 January 10, 2014 8:10:58 AM
from Stardock ForumsStardock Forums

Quoting Purpleshirt,
reply 1

Okay ANY help would be appreciated and I'll post relevant information but I've been trying to no avail for about 2 hours to get through this broken DRM.

I found the serial registered under another account of yours. I merged them together so that you can now activate with the credentials you signed into this forum with along with the serial number.

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Purpleshirt
Crastiloowa
Join Date 08/2013
+27
Reply #4 January 10, 2014 8:13:28 AM
from Elemental ForumsElemental Forums

Stardock's support page is here:

https://www.stardock.com/support/

 

Edit: Whoops, I see that SD already responded.

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Purpleshirt
Purpleshirt
Join Date 01/2014
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Reply #5 January 10, 2014 1:10:35 PM
from Stardock ForumsStardock Forums

Thanks peeps.

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Purpleshirt
Purpleshirt
Join Date 01/2014
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Reply #6 January 10, 2014 2:04:07 PM
from Stardock ForumsStardock Forums


Quoting Gargabee,
reply 3


Quoting Purpleshirt, reply 1
Okay ANY help would be appreciated and I'll post relevant information but I've been trying to no avail for about 2 hours to get through this broken DRM.

I found the serial registered under another account of yours. I merged them together so that you can now activate with the credentials you signed into this forum with along with the serial number.


Eyyy it works now, much appreciated mate.

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