i heard that they can disable account for no reason and i saw their automated replies
Millions use Steam ..... hundreds use the forums - there's a subtle clue there.
Moaners and groaners hit the Web, the other 95% happy bunnies just get on with life, wind Steam up, play a game and get on with life - you never hear from them. To think that millions use it thinking "I don't mind being screwed" is just fantasy.
Developers and distributors love it, its a massive cost saver, but still able to distribute their games, and frankly able to distribute more widely than doing it themselves.
Blaggers hate it as it vastly reduces the chance to blag and pirate games.
I was sceptical when it first started - new way of doing thinks - blah blah - but they soon proved me wrong - its fine, not perfect, nothing is, but they have the balance right, and it improves as time goes on. There is still much work to be done improving it (surprise surprise) which they do, cant do everything at once.
*shrug* ..... pays your money takes your choice ..... the bottom line is anyone who thinks millions of Steam Users stay with them because they love being screwed is living in a fantasy world.