Search
Forum Home | Login
Chris M.
Chris M.
Join Date 05/2008
0

Purchased Sins of a Solar Empire: Trinity, still can't download it

June 28, 2011 8:35:30 PM from Stardock ForumsStardock Forums

Hi

I purchased SOASE: Trinity about 2 weeks ago.  I payed for it through Paypal (which I'm sure is where my issue is) and received all the confirmation emails, but I still don't have the game.  It doesn't show up in Impulse anywhere.  I submitted a ticket last week but I still haven't heard back.  Not sure what else I can do besides wait.  Any suggestions?

Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
GoaFan77
Join Date 10/2008
+629
Reply #1 June 28, 2011 9:42:40 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

First of all you should repost this in the Sins of a Solar Empire technical forum. The Stardock employees check that one more. Second, did you previously have an impulse account? Second, what email address did you email them with?

Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
Chris M.
Join Date 05/2008
0
Reply #2 June 29, 2011 12:12:05 AM
from Stardock ForumsStardock Forums

I emailed them with the account that's linked to my Impulse.  My Paypal account uses a different email.  I requested a merger of the two accounts and I haven't heard back yet.

Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
pacov
Join Date 02/2008
+183
Reply #3 June 29, 2011 12:23:46 AM
from Demigod ForumsDemigod Forums

hope they sort you quickly, Chris.  Wish I could offer more help. 

Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
GoaFan77
Join Date 10/2008
+629
Reply #4 June 29, 2011 1:23:21 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting Chris M.,
reply 2
I emailed them with the account that's linked to my Impulse. My Paypal account uses a different email. I requested a merger of the two accounts and I haven't heard back yet.

Ah, that's probably why you don't see it then. Did you do the request through email or did you try through this website feature?

Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
Chris M.
Join Date 05/2008
0
Reply #5 June 29, 2011 11:51:21 PM
from Stardock ForumsStardock Forums

Yes I've tried the website feature, but every time I try an error message comes up saying:

"Oops, there was an error with merging your registrations.  Please click here    to try again.

If you need further assistance, you can contact Sales at sales@stardock.com"

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
pacov
Join Date 02/2008
+183
Reply #6 June 30, 2011 12:00:09 AM
from Demigod ForumsDemigod Forums

well... mayhaps send another email to either support@stardock.com or sales@stardock.com - whichever one you DIDN'T already contact. 

Reason for Karma (Optional)
Successfully updated karma reason!
Chris M.
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #7 June 30, 2011 1:45:41 PM
from Elemental ForumsElemental Forums

I see them on your account, has it been sorted for you?

 

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time: