That's harsh. So far, most people who "complained" were actually reasonable, both in their expectations and in the content of their complaints. And usually gave both constructive feedback and suggestions.
Harsh? People who complain aren't happy. And nothing was said about the types of complaints and their tone, just stated that there is people bound to complain because there will be something that makes them twitch (some are clearly oversensitive after WoM's release so they are more likely to fall here).
Plus it's the truth. People are quite predictable in general.
If that is to be harsh, then harsh all the way, baby!