Sorry, no. I think you are over victimizing Stardock here. The game was bad for one reason IMO: they assumed that the game would be enjoyable automatically so long as certain features were present. Playability of such features was not considered, and, as such, we have a game that is still completely unplayable from a gameplay perspective half a year after release.
The only time we ask for too much is when we request the addition of features which exacerbate the existing issues before said isseus are fixed.
It was released in what, August? Well, end of August. So it's been almost five months. We're about ten days shy (August 24, 2010 was the release date) of five. And they've already made major strides in the game in both terms of stability and playability. A lot of people are finding the game playable at this point. Maybe a bit bland, maybe needing mods to spice things up, but from a gameplay perspective the game is functioning at least on a basic level. Some people are still having crashes - I was still having crashes even into the last few betas for 1.1, but now I only have one crash every few sessions, which is a lot better than every few turns.
I've played good games that crashed more often, and they were considered playable from a gameplay perspective.
Stardock has promised to make things right and part of that is listening to the players to change and implement new things, and part of that is fixing what they already have. Some people here do ask too much. Demanding a refund after six months is unreasonable from a retail standpoint. Demanding that the game be a 10 by AAA standards when it launched as a 2-6 on most reviews, only five months after release, is also unreasonable. Most people on this forum are reasonable and understanding, which is why they are here. They understand it will take time to get the game to the status of games like GalCiv2.
Brad has already stated that by the third expansion the game will have lost the company money, but healing their wounded fanbase is more important to him and the rest of the company.
Lastly, playability was considered - The problem was that the beta phase was not long enough or in depth enough. If the beta testers, many of whom are still on this forum, saw that things weren't playable or weren't good in their current state, then how can Stardock? They've already said they will revamp their approach to beta testing.
Not sure what else to say, but there's my two cents.