In the unit design screen you can customize units & create different squads of different types. The stuff that's available to customize with is tied to other research, i.e. you need longbow tech to get longbows, also magical item tech is big as it allows a lot of good "buffs" that add to your squads, such as medical pack +1 health, +5 constitution or amulet of warding (+2 defense). Many of these magical items use up crystal, so making a beeline for crystal sites is important, as the endgame you want powerful squads that use a fair amount of crystal. Money isn't as important as crystal as money is easier to get in this game.
As far as champions/heroes, you need to go to the item shop to get stuff for these guys, or quests. Unfortunately, many of the quests are broken at the current time. I'm only able to go on maybe 40% of the goodie huts, which makes them mostly useless from my POV.