If you believe your package may have been lost in transit, please contact sales@stardock.com to investigate and/or have a replacement shipped if need be.

Too bad if they knew some got lost why didn't they use a better method to ship with? I still can't understand why they ddn't ship these things to arrive during the same week as the games release. Wouldn't be that hard.

*joins the crowd of sad, sad Canadian pandas who have not received their LE copy yet*

I know it's not directly under Stardock's control, but it is still disappointing that it hasn't arrived yet.  I want my dragon!

Still no LE copy for me yet (in Toronto).

For those of you in Toronto looking for a boxed copy of the standard or the collectors - Game Shack at the Atrium by Bay and Dundas has several copies of both editions. They are charrging $69.99 (Canadian!) for the collectors edition, which I believe was the same price from Stardock, except theirs was in US funds, and that was before the $20 shipping fee. However, Im not complaining, I dont mind that they get an extra bit from me, I like their games and want to support them!

I just want my package to arrive already!

Oh, I did download the game on day 1, and I've played it quite a bit (shelved until 1.1 though).  That's not the issue.  When I pay shipping for something I expect it to arrive within a reasonable amount of time.  If Stardock hadn't included the download option I'd be complaining very loudly after just a week, but because they did it's not that big a deal... yet.  As the days pass by it's beginning to turn into an annoyance.  It would have been faster (and cheaper) just to get Elemental from a game store, assuming the LE edition is available up here of course.

The last time I ordered a game (Spaceward Ho! IV) from the states it took a month for USPS to deliver it. I complained and they sent a second copy by priority courier which arrived in a week. This was years ago but iirc part of the problem was that Canada Customs wanted to charge tax and brokerage fees on it.

So it is quite possible that all the Boxed copies of Elemental are stuck at customs.

Every so often I get things shipped over from the states using USPS. The only time I had a problem was when I bought that game. In fact I just received a package today which was shipped on the 1st of September using USPS. I prefer USPS over priority courier because the priority couriers want me to pay brokerage fees etc which often are more expensive than the item I bought in the first place.

The next questions would be, if they are indeed stuck at customs, what are we going to do with the custom fees. I feel inclined to refuse the parcel if they try to charge me custom fees. I don't want the goodies that badly.

Maybe all the Canadian copies got shipped to the UK? Some UK people reported getting two shipped copies. Btw, thanks for the info on the store Feeroper.

My wife actually just complained that an unrelated package of hers has been stuck in customs for what will be 4 *weeks* come Thursday.

So something weird is going on.

Well that is a bit of good news there truenova i live in London Ont maybe mine will be here soon as well.

I just got mine today as well (Sept 14th).  It cost Stardock $8.93(US) to ship it. With exchange we'll say an even $10. So the $20 delivery fee was INDEED a ploy to pocket money they did not deserve. 

I got 2 copies by mistake, one came on the 13th, the second on the 14th

I'm in montreal

It arrived!  I iz heppy panda noaw!