d) This is the part you might not like. You're going to have to eat short-term profitability on this, in order to help in the long-term.
You'll need to be aggressive on discounting once you can. (I understand you can't right now)
That said, the expansion. It needs to be a stand-alone game, with a bug-free, very generous demo out a month before release. Maybe even full game esque. The burden of proof is right now, (fairly or not), on you guys to prove you can have a solid launch. Showing the world what a year of your support can do for a game will restore your reputation (which is tarnished outside of here right now)
The downside is the fans who stuck it out will feel screwed over a bit, (I'm one of those fans) , but I think most of us would be ok with that , given the circumstances. Maybe give us the expansion at a discount based on when we pre-ordered elemental, or a loyalty bonus on Impulse when we get it? (not DLC, but a credit to use on other things)
e) Learn from your mistakes and don't rush future titles, even if it seems to make business sense at the time. It bites you back tenfold.
I never thought I'd be trying to tell a millionare how to run his business, but I'm trying to look at things from a cold, business side, not my gamer side. As a gamer, I'd be willing to hand over my money- I know I won't regret this ride. However, I know I got a minority opinion, and the Joe Average gamer right now- he's writing you guys off. I'm worried about the long-term damage that could happen, and how it would mean lower budgets for SD titles in the future, and less ambitious future projects- such as GC3. (I am motivated by self-interest here)
Hi Astral,
I've been working int he videogame industry for about 5 years now. And I have to say that everytime I read a post of this flavour I now have to fight back the chuckling. Be it for people claiming they should have waited to release the game for more tweaking or those who say they should do a "zero bug release".
Fixing bugs isn't as easy as everyone seems to think it is, the more variables a game/problem has the harder it gets to fixing it without affecting anything related. At some point you have to weight the costs of attempting to fix something, if it has the potential of breaking down something else. Having worked with small to large publishers, the rule of thumb is that THERE WILL BE BUGS in ANY released game. That being said, obviously the severity of these issues will vary, but there is no such thing as a "bug free" game. Well, to be fair, complexity does factor in.
It's very easy to sit back and look at Elemental and 'fantasize' about how you would have done things or what changes you would have made, but it's a little out of touch with reality since we aren't privy to commercial arrangements, obligations, deadlines, and what not. Also, I don't want to say that SD is a small dev/publisher, but in any case, they don't have infinite amounts of money to throw around, I'm sure of that. So at some point a line needs to be drawn in the sand, and they have to stick with it. They most likely have little leisure as to when to specifically release the game, numerous factors, invisible to consumers, are the driving force behind a game's release. Some of which are out of SD's control in some instances.
The face of the gaming industry is rapidly changing, what happened to the movie industry is translating to games as well. Publishers / investors are all about the money, and don't want to finance 'risky' projects, they want more first person shooters or sequels of successful games in order to qualm any investor worries. So Strategy games and ESPECIALLY TBS games (Almost a "dying genre"), will not be receiving the largest amounts of support and money. So I'm more grateful than anything that a game of this magnitude was even released.
Now, yes... there are some pretty glaring issues that we've all noticed. That being said, it's something that was to be expected. Not to make excuses but whoever found this game's release contained too many bugs... Go have a look at Hearts of Iron 3 release. That was beyond catastrophic, and it's patching recently got it to a ok state. (1+ year after release). This ties in a bit to what I just said in the previous paragraph. True TBS fans hunger grows, as it's to be expected, so we want this epic TBS game with loads of features and witty mechanics, but we have to be realistic with the ramifications of such an undertaking.
From what I mostly read in posts, broken features, balancing / AI tweaks are pretty much the main things that need to be looked at. And from reading the Dev Journals, I am very confident that most of the major exploits, lack of AI, etc.. will be fixed very shortly. In an ideal world, the game would have been released in a better state, but in my book, it's almost a miracle it was even released. So I try to rejoice myself in that aspect.
Gimme the MP severs! 
Regards,
V.