It's normal.

Uncharged preorders don't appear in Impulse because you don't have a registration yet. Don't reorder as that'll just result in your buying two copies once the orders are charged.

Steam functions like an online store too, but it does a better job making it clear what you've purchased and what you haven't.  There is absolutely no record anywhere on Impulse that I preordered Elemental.  There isn't even a function for looking up the order number.  That's all I meant.

A better position than I'm in. I put in my preorder, but received no confirmation via e-mail that it had gone through, and was told by the FAQ to not resubmit a duplicate order, so I fired off an e-mail to Stardock Sales to be sure, and have yet to hear back from them. Sitting here waiting for early release and wondering if my caution jinxed me out of being part of the 'pre-orders' set.

Me too....never got an email confirmation (and to be honest...never really thought about it after I ordered). Not sure if the order even went through or anything....

First of all, HI from a new guy.

And me too am in the no-confirmation-no-charges situation and I sooo desperatly want this game that I am stressing just not knowing if I will get it today/tonight or have to wait the release date.

Nothing can be done about it so I will just wait and pray.

Sodei

It is working as intended--the beta keys are temporarily disabled until we have the new build ready to go. The game will reappear when we get there and the keys are re-enabled later tonight.

Right now it'll only show if you still have the beta installed. Still can't update it either way until we reactivate the keys, though.

so how we coming then?

Once it's live you'll be able to install it, yeah.

I preordered in late July after the beta 4 date but I did get an email from stardock sales acknowledging the order almost immediately.  It did not immediately bill me and said so because I did not get the beta but did give an order number.  It would be nice for it show that I purchased it but for me the email is proof enough at this point.

I am in the same boat.

I have pre-ordered and upon initiating checkout during the purchase process, my impulse window went white and i was left without confirmation. I can select to view cart in the top right corner and it takes me back a step, potentially checkout again.

"Your order contains at least one pre-order item. You will only be charged for the items in your cart that are available at this time. Your pre-order will be saved in our system, and when the product becomes available or beta access is granted, you will be charged and notified by email."

I assume we just wait, unfortunately. 32 years old and I gotta close my eyes and imagine tomorrow is christmas. Effin Phooey.