Okay.. so I got all excited about my 10% coupon for Elemental's Army getting 1000 members and I've been on the edge of Pre-Ordering the game so I can enjoy the frustrations of the Beta and work to contribute to the development of the game (I'm an owner of Galciv I & II, SINS.. basically there's probably entire months of my life that've been spent in StarDock games).. so I went to do the Pre-Order...
...but we can't do Pre-Orders with PayPal.
So I contact Sales - I figure "hey, if there's someone who can find a way to take my money.. it's Sales, right?" The ticket is opened and I wait for their response - which comes the next Business day - and the resulting conversation takes place over the next few days that basically ended up with Customer Support telling me "well, use a credit card or mail us a check."
I have to admit, while I could use a credit card to do it, I really don't care to have a "lingering future charge" or use credit cards at all if I can avoid it in the future. I did everything I could think of - gave them my stardock info, the coupon code, my paypal address and basically said "charge me now for it, please" and basically was told no.
The overall experience has left a sour enough taste in my mouth it could ultimately drive me away from the game.
I may be the only customer this drives away, but that still strikes me as a rather disappointing experience when all you're trying to do is give people your money.
/shrug
--Micah