Hello, I have nowhere else to turn so I thought I'd try my luck here. After reading numerous articles on Elemental, I preordered the game early this month because I wanted to be a part of the beta process.

So the $50 charge goes through into my account about 2 weeks ago, but I still haven't gotten any word about how to play the beta via email, or impulse. I sent a message to them via their online system that guarantees a response within 48 hours, about 4 days ago, and I never got a response. I contacted sales@stardock.com (twice) several days ago, and I never got a response.

Okay so something is up, so I thought I'd try their automated system where they email you your cd-keys and registration info, but that hasn't given me a response either (even though it says my email was found in the database). I get weekly updates from info@stardock.com just fine, so what could the problem be?

Thanks guys, any help at all would be appreciated - I'm really stumped and anxious here.