I've purchased a number of games here. My first that I could not get working was Civ3. It filled all the requirements, but did not work at all. I sent in two support requests. It's been a month, and I haven't received a response from the Impulse / Stardock crew. I have posted in the forums, including the dedicated Civ3 forums, and have yet to hear from anyone.
This lack of support not only saddens me, it maddens me. What the heck? Is there NO support here? Didn't I just pay for a number of games? What do I have to do to get some help? Post a public rant?
Well, it's worth a shot.