Joaquin83: Could you be more specific?  What is happening/not happening?  Are you getting any errors, and if so what are they?  What are your computer's specs?

Unfortunately, saying "the game did not work" is not enough information be able to help fix whatever is happening.  PLEASE be more detailed, so I can have a better chance of helping you.

Hi. 

Got problem with my key to Sins, it says its invalid. Got it off as promo code from computer magazine website. It was ok, but when I`ve made format and reinstalled the whole impulse it says the key is wrong  

Same stupid gay,problem...ive updated this game before,now it wont let me.

Oh btw ive tried my other email address and spams me the same crap.

I can update my Galactic CivsII

If the game has bugs then under EU law the product is defined as "Unmerchantable quality" I cant update,so can I have refund please or do i have to file private prossecution under civil code?

Last time I ever buy STARDOCK PRODUCT!

S.U.C.K.S.

Threat???? Insult??? Insulting Us???? You know what those words even mean???

 Look in dictionary You stupid little dork! ((now thats an insult to You,from Your disposition,but in truth its a reality)Understand the difference???)

& BTW who The f.c.u.k. do You think Your SHOUTING to???

& how about you selling products & services that work?

I have a similiar problem. Long time ago I bought Base Sins Retail. Then later I had to get Impulse to patch it. No problem for me. When it came out i bought Entrenchment too. Then... I got a new computer. And had to reinstall Impulse. But in the My Games List there was only Base Sins left. I didn't keep the E-Mail with my Entrechnment code... so i just bought it again... and it worked. Then I bought Diplomacy... and it worked as well. Today now, my harddrive failed. I replaced it and installed Impulse again. Now I have 4 Games in the My Games List.

Entrenchment, Diplomacy, Fort Zombie and Galactic Civ 2. Fort Zombie is okay, I bought that too. BUT. I never registered Gal Civ 2 on my Impulse. I have it, yes. But I never had it on my Impulse. PLUS Where is my Base Sins? I tried to reactive it on my Impulse Account using the one and only Sins Serial I ever had. The one i registered on Impulse Ages ago. But now it says the Key is invalid... what ... is ... happening?

I had a similar problem with SoaSE Trinity, and I found a workaround. Anyone still experiencing the problem should at least try this, it might help:

Problem: You've tried to register your valid serial over impulse and it didn't work?

Solution: Enter your game the standard way, go to "Ironclad Online" and "Create Account"

You will be prompted to enter your serial key, go ahead....oh, and nevermind the fact that some bug might turn the last character of your key into *space*, accept it anyway.

Congratulations, your account has been created and you have been sent an e-mail with a activation link that connects your stardock and impulse identity.

Hope it works for you, or anyone reading this topic in the future. (i myself found it on google as the first link)

I bought Sins of the Solar Empire Trinity a few days ago and was getting the invalid registration code.

Support sent me this which did work to get Impulse loaded and the game registared:

You may download Impulse here: http://www.impulsedriven.com/impulse_setup_full.exe . Once Impulse is installed it will give you the option to create a Stardock.net account if you haven't already. If you already have an account, but forgot the password, Impulse also will give you the option to retrieve your account information. Once you've logged in, and Impulse finishes any additional updates needed, you can now go under the appropriate tab in Impulse and select your product and click 'Install' to install it.

If you bought your software directly through the Stardock or Impulse store, the registrations will be added automatically into Impulse. If you have a retail bought title and need to register, click on the help icon in the upper right of the Impulse interface (the one that looks like a blue circle with a question mark) and select "Register a product with Impulse". Once on the registrations page, in the bottom right, click the 'Add Registration' button. In the Window that appears, enter your serial number (Remember all serials use letters A-F and numbers 0-9. Dashes in the serial number are important and must be included), followed by your e-mail you used to create your Stardock.net account, the product category and the product name (If you serial is recognized, these last 2 will be auto filled). Click 'Add Registration' button and you've registered your product. This will register the software to your account, and get you the latest updates to your product, as well as keep track of the serial number if you ever need to install again.

I tried this and did not work, what else can i try.. It still said invalid registration. also after I signed up it took me straight to the SOSET web site and needed me to put in my registration number, of course it still did not work

Too painful, long winded and your support is useless!

So is the impulse system, your forum and way of going about things. You insult us paying customers and then you expect us to respect and put up with your shit. NOT  IN THIS LIFETIME and never, ever going to buy another of your products and have uninstalled the Impulse system and using a hacked copy to be able to play the game I paid for without the ridiculous issues you impose on us!

The hassles and lack of support are just not worth my time or money. I'll just buy a retail box instead.

BTW: Did I mention your impulse system is completely and utterly #@%$@

Typhylo: Send the serial number to support@stardock.com with any email addresses you have, and we'll see if we can set things straight for you.  Most of these issues arise from different email addresses being used for the purchase and the account.  If you know the email addresses, and have access to both, you can use our merge tool to merge the registrations together to one account.

Nevermind I just figured out my problem I had two different e-mails merged under one account name and didn't know it.

same problem