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btynan
btynan
Join Date 05/2008
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Impulse won't recognize my Sins of a Solar Empire serial number

March 20, 2009 10:22:42 PM from Stardock ForumsStardock Forums

so, I've been attempting to register my sins of a solar empire, and I keep getting denied when I try to enter my serial number

I've tried to change the zeros to "O's" and everything, but nothing is working, anyone know how to resolve this issue, or just a way for me to circumvent it?

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btynan
Zamzee
Join Date 01/2009
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Reply #1 March 21, 2009 4:59:21 AM
from Stardock ForumsStardock Forums

I also have the same problem I've tried over and over only to get the same result, an error message comes up that says "registration or email invalid (ref 204)."  I would really like to be able to play sins of a solar empire online but i wont be able to until I download the update which is impossible through Impulse.

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btynan
Relentless_UK
Join Date 01/2009
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Reply #2 March 21, 2009 12:56:40 PM
from Stardock ForumsStardock Forums

Getting the same problem (i think). Trying to install update 1.15 -> 1.16 but get the error:


Product Registration Failed: The email address or serial number you have entered is invalid

Ive installed updates without any issues previously. The serial it shows as registered is correct and I havnt changed my Email address. Ive just purchased and installed entrenchment, dont know if thats releated.

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btynan
artmiser
Join Date 08/2006
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Reply #3 March 21, 2009 9:15:05 PM
from Stardock ForumsStardock Forums

I also get that one, I registered it with the main website when I got it, but it wont take it on stardock.  And now that I deleted my game to update it for entrenchment im left hanging.

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btynan
Gargabee
Join Date 09/2008
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Reply #4 March 22, 2009 11:35:56 AM
from Stardock ForumsStardock Forums

What is likely happening is the serial number is registered under another account you have created. Send an email into support@stardock.com with any email addresses you may have used and the serial number and we will look into it. Typically, accounts just need to be merged.

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artmiser
Join Date 08/2006
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Reply #5 March 22, 2009 1:18:52 PM
from Stardock ForumsStardock Forums

thanks ill try this.

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btynan
highlander
Join Date 01/2007
+64
Reply #6 March 23, 2009 8:54:37 AM
from Stardock ForumsStardock Forums

Brendan Tynan, Zamzee, and artmiser you all have 2 accounts, and need to have them merged into one. Please e-mail us at support@stardock.com and let us know which e-mail address you wish to use. After the accounts are merged, Impulse will work for you.


Relentless_UK, can ony find one account, no software listed, send us an e-mail and supply your serial number.

 

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btynan
Sideshow81192
Join Date 03/2009
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Reply #7 March 29, 2009 8:02:25 PM
from Stardock ForumsStardock Forums

I'm having the same issue with Entrenchment, I've been trying to do something about it all day. Now, after a system restore, I have to re-update the original game (which jumped from 5.3 megs this morning to 800-some-odd tonight) and figure out how to register Entrenchment. Any ideas?

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btynan
highlander
Join Date 01/2007
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Reply #8 March 30, 2009 3:24:48 PM
from Stardock ForumsStardock Forums

Sideshow, you should be all set, check your e-mail.

 

 

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btynan
Zeon_1992
Join Date 11/2007
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Reply #9 April 15, 2009 9:57:51 PM
from Stardock ForumsStardock Forums

I have this problem too. I sent the support email with my serial number attatched. Should I do anything else?

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btynan
CyborgSPIKE
Join Date 02/2009
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Reply #10 April 27, 2009 3:35:08 AM
from Stardock ForumsStardock Forums

im getting the same problem. and the same 204 error. i just bought a retail copy of sins of a solar empire the other day, and just today bought the expansion, wich i had been looking forward to. i cant register sins, and when i try to run the expansion it crashes and leaves some sort of "mini-dump" and help would be greatly apprecciated because right now i cant run anything. (well half true, i can run the old, un-updated version of sins).

Thanx

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btynan
Perfect_Phenom
Join Date 05/2009
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Reply #11 May 21, 2009 1:59:34 PM
from Stardock ForumsStardock Forums

This is the problem im having aswell.... Ive read that its something to do with having two accounts? As far as I know I only have the one account. What should I do?

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btynan
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #12 May 21, 2009 3:40:23 PM
from Stardock ForumsStardock Forums

Perfect_Phenom, could you please send an email to support@stardock.com with your Sins base game serial number and any email addresses you may have made an account with so we can get it straightened out for you?

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TheonGreyjoy
Join Date 04/2007
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Reply #13 August 8, 2009 9:53:28 PM
from Stardock ForumsStardock Forums

I'm also having this problem and I only have one account so I don"t understand what going on.

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btynan
Gargabee
Join Date 09/2008
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Reply #14 August 10, 2009 5:06:25 PM
from Stardock ForumsStardock Forums

TheonGreyjoy, please send us an email at support@stardock.com with your serial number so we can look into this for you.

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Matthew0000
Join Date 08/2009
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Reply #15 August 19, 2009 5:29:23 PM
from Stardock ForumsStardock Forums

I read these posts and I am having something similar happen to me.  I bought Entrenchment, and I registered it, it says it is registered, but when I go to install it, it says it doesn't have a registration for this game.  I sent an email to support with the email I would like to use, and also my serial number.  Could you guys help me out anymore?

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Thebob90
Join Date 08/2009
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Reply #16 September 2, 2009 6:13:57 PM
from Stardock ForumsStardock Forums

I also cannot register my boxed retail copy of sins of a solar empire with impulse. Ive gone ahead and sent my serial number to the email Gargabee supplied.

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btynan
BlueJag
Join Date 02/2008
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Reply #17 September 27, 2009 9:16:50 PM
from Stardock ForumsStardock Forums

Well, it seems this is a pretty common problem.  I'm having the same issue and I know I only have one account and the correct serial number is showing when I verify it.  I'm at a loss.

I also emailed the support@stardock location with the stated needed info above.

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borednomore
Join Date 06/2007
+2
Reply #18 September 29, 2009 11:17:30 AM
from Stardock ForumsStardock Forums

hmmmm  was just cosidering purchasing a game via impulse seems it pays to check the forums first.

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Theopolis
Join Date 03/2006
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Reply #19 September 30, 2009 4:29:45 PM
from Stardock ForumsStardock Forums

I am having the same peoblem with Sins of a Solar Empire.  Per instructions above, I will e-mail support@stardock.com

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kith101
Join Date 12/2009
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Reply #20 December 19, 2009 6:25:45 PM
from Stardock ForumsStardock Forums

Yada yada same problem. 

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danovadanova
Join Date 01/2010
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Reply #21 January 29, 2010 8:21:01 AM
from Stardock ForumsStardock Forums

Getting the same problem (i think).

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stimarc
Join Date 02/2010
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Reply #22 February 3, 2010 4:34:30 PM
from Stardock ForumsStardock Forums

I just bought Sin Trinity from walmart and when i went to register it Impulse told me the key was invalid. I tried everything i could think of to fix it and nothing has worked. How could this be even possible straight out of the box. The game is pretty much half useless and I havent even had it a full day yet. I can't even update and patch the game either. I am very irritated about this.

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Gargabee
Join Date 09/2008
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Reply #23 February 3, 2010 5:25:48 PM
from Stardock ForumsStardock Forums

Sorry about the trouble. Please email support@stardock.com with your serial so we can look into this. Thanks.

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pogswarts
Join Date 11/2009
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Reply #24 February 3, 2010 6:02:11 PM
from Stardock ForumsStardock Forums

Yeah I just got the error too, but strangely normal Sins updated but Entrenchment is giving me the error.

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Joaquin83
Join Date 02/2010
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Reply #25 February 17, 2010 3:28:03 PM
from Stardock ForumsStardock Forums

My Name is Joaquin Cruz I Paid  on my visa card To Down Load Sins Of The Solar Empire Bundle. And when i Down Load The Game The Games Did Not Work!.

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