All  you do is order vai impulse and then download it with sins, and BAM, your set to go

If only it were that simple, I have paid for Entrenchment, but I'm bolloxed if I can the game to update in Impulse.

The email receipt of the transaction is a complete JOKE, with the link completely broken, very unprofessional, it points to :

http://install/

I kid you not! Is this some muppets idea of a joke because there is NO smile on MY face...

If I click on 'Get Entrenchment' in-game it takes me to the same site where I bought it originally, I'm NOT paying for it twice, who coded this shit?

Tony.

What's your point Frogboy?  Are you calling a customer (ie. me) a liar or Dickhead or both?  It IS doing that I copy and pasted the url in the email receipt.

 Unless you have anything of use to add then gtfo.  I just want what I paid for so excuse my mood, but don't inflame the situation by adding to the PROBLEM and doing nothing to resolve it.

 Frogboy has been reported......if you had been the slightest bit helpful, despite my mood, instead of abusive, I undoubtedly would have recanted my mood and been thankful, but no.

 UPDATE:  I have just checked the Stardock forums (up a level or two) and it is replete with similar issues like mine, will try there since Frogboy wants to think he's funny.  Ie. it IS being reported, but in a different forum.

UPDATE#2: Solution:

"Hello,

go to the blue button on the top left corner of the impulse program. Then go to "Register a product..." an "Add Registration"... enter your serial and e-mail... thats it !

Hope my serial will come soon too, because i got a error while registration and the money was paid...

greetings

plico08"

And it works!! thank you plico08! Still a bit convoluted with unneccesary coding and button pushing in non-obvious places, but works, no thanks to Frogboy whatsoever.  And it actually shows up as a SEPARATE game which was obviously no help whatsoever and IS inefficient.  Could learn a few things from Valve's STEAM eh? Stardock? :<  A pissed off customer.

....and to think I'd heard/read it all!

t0nedude deserves a cookie for being a creative troll.

Ty for teh help everybody

I'm sorry, I wasn't going to reply to this but just couldn't help myself...laugh it up all you like fellas, creative troll indeed, never heard that one before!  Might even use it myself! But seriously, the only trolls are you guys fanning the long dead flames of this thread (with the exception of two posts above of course). [/fact]

Be nice to Frogboy?  Hard to believe it may be, but I am usually nice and friendly to people who are helpful and offer constructive suggestions, despite my understandable mood.  But a suggestion implying 'Everyone else doesn't have a problem, so you are obviously doing something wrong' is neither helpful nor constructive.  Especially when the 'suggestion' is from a supposed member of staff like Frogboy bearing the Stardock logo and to a customer who has paid for several of their products, and obviously loves them.  And when that solution was a mere stone's throw away on a related forum, it's makes you wonder.  I have since checked his profile and was shocked to find that usually Frogboy seems a helpful chap, what happened Frogboy?  In other words: I will not kiss his a** or anyone's because he 'runs the place' like everyone here seems to do, but I will be nice if I receive some courtesy and a benefit of the doubt....

I recieved an email recently asking for a link to this thread from a member of support, explaining that I did indeed have an issue, due to a mix up with accounts.  I must admit that it wasn't Stardock's fault, or mine for that matter, just an unforeseen set of unusual circumstances which I will not go into here. He told me that he will be reporting it to his supervisor (probably just words to pacify my long extinguished mood) and he needs a link, so that is why I am back here to read some ignorant comments. I was going to say 'ahhh forget it don't worry about it' and probably still will as I am not a vindictive person, but was very angry at the time (hopping mad in fact).  Just think about this in future chaps please though?

And thank you T-Man (and CobraA1) for your civilized replies.

Tony. (Creative Troll).

UPDATE:  I HAVE asked them to 'drop it' but still pointed a link here though so they can enjoy the thread as well. Looking back it IS an amusing read (wasn't at the time of course)