Hey Craig.
I'm a PA forumer and was at PAX this weekend. My coworkers play Sins a good bit but I never did get around to picking it up, despite them talking about playing it all the time. I saw it at the convention and thought "damn, $30, now's the time I guess!"
I picked up a copy on my credit card and tossed it in my swag bag. Later that day while getting lunch, I wasn't paying attention and someone swiped it, all my swag and the brand new game I just purchased. I was feeling pretty stupid at myself for letting that happen.
When my friends and I walked by the Stardock booth later that day, I pointed out "hey, that's the game I bought that got stolen." I decided to check with the people sitting there if there was anything I could or should do, and when the guy asked if I bought it via credit I thought maybe there was. Turns out there wasn't much I could do, but regardless one of the woman said to just give me a new copy! I was a little shocked that they did that, since it was only my word, but like I told them, they made my day. I could stop thinking about letting my shit get stolen and enjoy the rest of PAX.
I put the game in my friends backpack, for "safe-keeping" this time. Turns out it wasn't really all that safe, since someone came up behind him while he was waiting in line himself after all this to buy Galactic Civs 2 and just lifted the fresh box from his backpack!
"Hey, you bought my game," he proceeds to state, and signs the box before returning it to the backpack. So now I have a coincidentally Craig Fraser signed copy to replace my stolen one.
Score one for karma, and thanks Craig and team for what you did.
Infidel