Thanks, I did what you said and I also clicked 'look up serial nuber' and got an email saying "there was no registered products for this email" so I guess im still waiting on them to process it.

Pre-orders have not been charged yet (they're still processing and we've had issues with a few which affected people will get emails about).

Until your pre-order is charged and you get an actual serial number in an email, you won't be able to download the game.

I didn't receive my serial yet either but I used the "lookup Serial Number..." option under tools and it sent me an e-mail of all my serials which included the sins serial. Pasted it in and I'm downloading now.

Although I did put in my pre-order on tuesday.

I did the same, you just use the e-mail you paid with when you go to add in your serial in the stardock central app.

um, this is slightly strange,

I nvr got the email, I just discoverd that when I whent into SD central, it already had it validated, and rdy to download.

Righto Ron. The address you need is support@stardock.com.

I usually am

Hi guys, I went onto the stardock website and told it to email me my products with the email address I ordered Sins with and i got the email

...so much for that auto email then?

I was signed into that stardock central program with my stardock.net account (FluXsUK) and was using that before and clicking on the send my products link from the tools menu. (Of course I did not purchase the game on that email so that's why it is not showing up in the email I get.)


Hope that makes sense... dling as i speak

edit/

Oh btw, do I still need to email support so I can get the email address I ordered sins with changed to the one for my stardock.net account?

ok sent off an email, we'll see what happens