Hehe, these people were calling 40-50 times per month. I think Sprint is correct in assuming that if they haven't been able to resolve their issues by then they are NEVER going to be able to, and as such, aren't the best carrier for these folks.
I wonder if they (Sprint) paid any 'early termination' fees to the consumers? That would have been fair, haha.
Anyone who's ever answered a phone for a living can tell ya...there are some really strange and nutty folks out there, insane, lonely, or just perverse, who will call customer service lines for no apparent reason at all, or with problems that have nothing to do with your particular service.
I would buy their side of this if it had been a hand full of customers, but 1,000? I know from personal experience that Sprint is very unresponsive to customer complaints and has some major billing issue problems which they never seemed able to fix, nor did they give you the impression that they even cared about fixing them.
Frankly I think those 1,000 people are better off.
But yeah, there are some kooks out there too. When I was in the telecommunications industry myself I had one customer who's service was disconnected for nonpayment every other month and she invariably called me to accuse us of shutting her off her service just because she was black (like my billing computer actually knew this). She was a real nutcase and could never quite make that connection between paying the bill and keeping her service.
