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Fiatil
Fiatil
Join Date 02/2006
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How do I cancel my pre-order?

May 7, 2007 8:29:38 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Anyone know how to cancel my pre-order? I emailed sales@stardock.com, but got no response.

I'm not trying to make a statement or anything, the beta's been fun, but I had expected my credit card to be billed when the game came out, as opposed to when the beta launched. Short on cash at the moment you know.
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Fiatil
kryo
Join Date 05/2003
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Reply #1 May 7, 2007 8:40:25 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Anyone know how to cancel my pre-order? I emailed sales@stardock.com, but got no response.


When did you mail them? Make sure you give them a chance to read and respond to your request.
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Fiatil
Yarlen
Join Date 01/2005
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Reply #2 May 8, 2007 9:35:06 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Also, the Beta's been out for awhile now. We don't typically refund pre-orders that have been charged, especially not this late in the process...
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Fiatil
lordkosc
Join Date 12/2006
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Reply #3 May 8, 2007 4:07:00 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
The Unfaithful!!!!!
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Fiatil
Multianna
Join Date 10/2006
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Reply #4 May 8, 2007 4:32:08 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Also, the Beta's been out for awhile now. We don't typically refund pre-orders that have been charged, especially not this late in the process...


and how would you guys even know if he deletes the game or not?

To me this sounds like a way to play for free, and get the money back lol
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Fiatil
Earth Dragon
Join Date 02/2006
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Reply #5 May 16, 2007 7:30:32 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I'd like to get my pre-order cancelled as well so that I can go through TGN and get into the beta immediately. (It hasn't been charged yet.)

Like the OP I've sent an email to sales@stardock.com, but no response as of yet (it's been a few days now.)

Should I create a new thread for this? Or maybe PM someone directly?
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Fiatil
Yarlen
Join Date 01/2005
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Reply #6 May 16, 2007 9:08:35 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Hi Earth Dragon - You can try emailing Sales again (I know they're backlogged by a few days right now), but you should also check your Junk Mail folder to see if any replies ended up in there.
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Earth Dragon
Join Date 02/2006
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Reply #7 May 16, 2007 2:23:54 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Thanks Yarlen, they got back to me today to let me know it's been cancelled, so I'm just now about to go through TGN.
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lordkosc
Join Date 12/2006
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Reply #8 May 16, 2007 2:47:48 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I don't like seeing the word canceled associated in any way with this game... lets say it was REFUNDED as it sounds better
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